Reviews

Reviews

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: I recently had my daughter stay at this hotel before she left to return to Ottawa. The treatment she received from the staff and the “Warmth” and “going the extra mile” for her for me, speaks volumes about why this hotel is the BEST place I have ever stayed. I stay at this Hotel simply because it has the BEST STAFF of any hotel I have ever stayed at. When you can get the feeling that you arrived “Home” when you check-in, then you know that you have made the right choice. This applies to everyone I deal with in this hotel from the GM taking time from his busy day and stopping to welcome me back, to the front desk staff asking how my wife is feeling after being ill. I am treated by every staff member as if they are my OWN PERSONAL STAFF assigned to me alone. This hotel should be the model for service and physical appearance by which all other properties are measured. This is the message I pass on to my friends and business associates whenever they are travelling to Halifax and need a place to stay or hold a meeting.

Overall Satisfaction: 10
Intent to Return to Property: 4
Comments: for the price we paid we were very surprised at the overall comfort and quality of the room..very happy with our experience.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: Howard and the gentleman from Britain were outstanding. They were friendly and attentive. Thank you very much

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: Howard was wonderful helping out during our meeting. He is very attentive to detail and needs. I forgot an important piece of paper one day and sure enough, it was there in our room when we started the next day! He’s really a great representative of your hotel and one of the main reasons I will return.

Overall Satisfaction: 5
Intent to Return to Property: 2
Comments: The men in charge of the vehicals were excellent!

Overall Satisfaction: 10
Intent to Return to Property: 4
Comments: The Staff was exceptional compared to most hotels we needed a few extras and as quick as we asked the items where there with a smile and never had thier hand out for a tip….congrats to the management team ….I felt they truly wanted our stay to be good ….

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: Some would say location makes this place, no its the staff, they meet you at the door, Bea and Howard, gentlemen with smiles and thats just the welcome to a very warm and friendly place, it is my Halifax hotel. You guys should give lessons to a few of the sister hotels in this chain. Excellant Service everytime !

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: The staff and hotel were fantastic. We really enjoyed our first stay at the hotel a great experience and would highly recommend it and will definitely stay there again.
Thank you so much for making our trip an enjoyable experience!

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: Overall a great stay, but unfortunately, not long enough… Your staff at the front desk was super nice and very warm and friendly… Thank you

Overall Satisfaction: 9
Intent to Return to Property: 5
Comments: the courtyard is my/our new favorite hotel in downtown halifax

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: I think you can see that I scored this Hotel perfect. I am an International Business Consultant and I have stayed all over the world in many 5 Stars. This Hotel and its staff are simply the finest I have ever experienced. The General manager should be given a pat on the back for having such a well organised Team. A good team is always a reflection of a Good Leader. If I could award a 6 Star rating then this Hotel and its staff would without doubt have earned it. I really look forward to my next visit.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: Very helpful staff with excellent recommendations on nearby attractions to visit and directions to get there! NE corner rooms offer what must be among the best views of the harbour. I will definitely stay there again on both business and vacation travel – the location and ambiance epitomize high-class Halifax.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: I’ll be back.
Keep up the good service.

Overall Satisfaction: 9
Intent to Return to Property: 4
Comments: I thoroughly enjoyed my weekend at the Courtyard in Halifax. Great location, with restaurants nearby, a short walk to Spring Garden Road and great shopping, as well as the Spirit Spa, which I really enjoyed. The staff is excellent, from Reception to the maid on the floor. I appreciated the cleanliness of the establishment and kudos to the person(s) who included the display of artifacts in the lobby. My only disappointment was the mattress, but that is very minor since I only stayed two nights. Overall, my experience was just great.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: i was extremely pleased! and will most defently be back! thank you very much for the best three nights.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: This was the second year that we did the girls pampering night out… fabulous value!! Love your hotel, not one complaint. The staff were excellent, especially KIm who helped arrange everything!! It was warm, inviting, personal and I tell everyone this about your hotel. A lot of my friends were interested in this evening but it was not available… should think about doing it next year!! And love the location right downtown, next to great restaurants, spa, market.

Overall Satisfaction: 9
Intent to Return to Property: 5
Comments: The rooms were nicely laid out and very confortable. I did like the restaurant and bar area the food was great and available during most of the day, with the schedule I had during my stay it was nice to know that it was still open and didn’t have to run around to fine something to eat or to relaxe. The market area was a great touch since I had arrived very late in the evening it was nice to be able to something available. Because I travel for Government the price was in the accepted range for pricing which may it easy for me to decide at your hotel (s). I always received very good service and a great atmostphere and have always enjoyed my stay at your hotel (s). Thanks, looking forward to my next stay.

Overall Satisfaction: 10
Intent to Return to Property: 5
Comments: I travel a lot for work and stay in many hotels. I am not exaggerating at all when I say that this hotel is one of the best I’ve ever stayed in. The staff are exceptional! They are incredibly friendly and courteous and ALWAYS make me feel at home there. They go the extra mile. And, it is not just one staff member, it is all of them. I can honestly say that I have not had one person who worked there that did not speak to me by name or make me feel unwelcome. The rooms are exceptional in that they are always neat and clean and the beds are very comfortable. They even this time forwarned me that there was a hockey team in, but if for any reason there was any noise to please let them know and they would make sure that I wouldn’t have any issues. If all of the Marriott’s had staff and atmousphere like this one, I am sure that it would be the number one hotel in Halifax. I think other hotels need to see what exceptional customer service is all about by spending some time in your hotel.
Great job!